When a loved one passes, we know it is important to have a shoulder to lean on. That is why we see our role as funeral directors as much more than just making the funeral arrangements. We are here for you to advise and assist with the many other matters that arise from your bereavement. Below we have outlined some information that we hope will be useful. If you have any further questions, give us a call and we will be more than happy to help.
If the death has occurred in a hospital, you will most likely have been given information by hospital staff outlining a large amount of what you will need to do in the first instance. However, if the death has occurred at a private residence or care home, usually the first step is to relocate the deceased to our chapel of rest.
The next step to take is registering the death. Unless the death has been reported to the coroner, it will normally need to be registered within 5 days at the Registry Office for the district where they lived. If the deceased’s GP or hospital doctor is satisfied with the cause of death, he/she will issue you with a sealed ‘Medical Cause of Death’ certificate. It is important that once you have this, you make an appointment to register the death as soon as possible. You can find information on booking a registration appointment on the Government’s Registrations page.
If referred to the local coroner’s office, you will receive a phone call from a named officer who will ask you which Funeral Director you wish to deal with. They will also provide you with any information that you might need that applies to your individual circumstances.
You can find more information regarding what you will need to register the death in our downloadable document. You can access this using the button below.
Once you have your appointment booked with the registrar, or the Coroner’s office has said you can do so, you can then start to make the funeral arrangements. Depending on your preference, we will meet you and your family either at our offices or at your home, whichever is most comfortable for you. One of the first things we need to know is if you require a burial or a cremation. Once this has been decided, we can book the date and time for the funeral and start to guide you through each step of the process. We will strive to ensure that your funeral arrangements are tailored to reflect your loved one’s character as well as the individual needs of your family.
Kind Words From Our Customers ...
Thank you Karen for all your help over the past few days. It has been a very difficult time. Thank you for advising and guiding me along the way, it has been such a help. Please can you also pass on my thanks to Jacky for staying on and doing a little service for us, it meant so much to me and my family. It’s not the send off I wanted for Doug, but it’s the horrible time we are all going through. I hope you can understand my drawing of the headstone.
Sylvia and family
Dear Sirs, we would like to thank everyone for the excellent service we received for Pete’s funeral. Under the current circumstances, everything went off very well. It was nice that we were able to plan Pete’s favourite music by his favourite group Queen. So once again, thank you.
Thank you for such excellent service, for organising my Dad’s funeral and many grateful thanks for all your patience during such a difficult time. With best wishes,
Dear Jane, can you please pass on my thanks to your team for looking after my Dad during his stay with you. Please thank Graham and his team for looking after us so well on the day of Dai’s funeral. It was a wonderful tribute to a wonderful man. I will be in touch about collecting the ashes in the near future. Thanks to you all.